Distributing Administration in a Mobile IT Organization
As companies move towards being truly mobile first, they are finding that there are necessarily more mobile devices and more apps that need to be managed. Many of these devices are personal devices being used to access workplace resources. As a result, Mobile IT has to also contend with multiple device platforms with differing security options and risk factors using workplace resources, and the expectation that personal data on devices is protected.
Mobile IT organizations have grown and become more sophisticated to manage and address these issues. A job that may have at one time been comfortably handled by a small IT department now needs to be distributed among various administrators and helpdesk personnel.
In this expanded mobile IT organization, administrators do not all equally require access to all devices and all management features. And, requirements of local laws and privacy concerns may impose limitations on what administrators and help desk personnel can see and actions they can take. By necessity, an administrator’s sphere of influence is dictated by their day-to-day functions.
This white paper addresses how MobileIron can enable an administrator's sphere of influence to best align with the requirements of the IT organization and heighten the flexibility and agility with which the organization secures and manages mobile deployments.